Welcome to the Idea-Driven Organization blog. We believe there are few things with more potential for improving an organization’s performance than ideas from its front-line employees. Every day, front-line employees see many problems and opportunities that their managers don’t. They have plenty of ideas to improve productivity and customer service, to offer new or better products and services, or to enhance  »  Read More

Supervisors are the people directly responsible for coordinating how work gets done, how a company’s goals and strategies are achieved through daily actions, and how routine improvements are accomplished. For most employees, their supervisor is the primary representative of their company – he or she is the most immediate human manifestation of their employer. Consequently,  Are they being supported and  »  Read More

Amidst immense global and societal change, it is clear that citizens around the world are expecting more from their governments. Never has this increased expectation been more clear than in the wake of the Ebola crisis. Healthcare professionals, lay citizens, and politicians alike are all raising serious concerns about public healthcare systems and their perceived inefficiencies. In the face of the global Ebola  »  Read More

Last week, Dean Schroeder and I were working in Sweden, studying the idea initiatives of government agencies at all levels, from Kommuns (the equivalent of county governments) to national level institutions like the Tax Authority, the Defense Department, and Immigration. Almost everywhere, the same concern came up: What can we do, as leaders in a government setting, to get our employees and managers on board with  »  Read More

A couple of weeks ago, I came across an interesting idea. It’s a simple tactic that can be particularly helpful in newly launched idea programs, or programs that are struggling to get support from supervisors and managers. The tactic comes from Mary Jo Caldwell, the director of the continuous improvement (CI) effort for the State of Minnesota. The state’s CI program is relatively new, and vastly underfunded  »  Read More

A few days ago, I was talking with the CEO of a large company in New England with almost 15,000 employees. A couple of years ago, he had started an idea system, and although things were progressing well, he felt that some members of his leadership team and a significant percentage of his managers weren’t yet on board with the system, and were only paying lip service to it. He had been gradually trying to hold them  »  Read More